At Quad Video Holdings Corporation (QVH) (“we”, “us”, “our”) we want you to feel comfortable on our website and not have to worry about the security of your data. That is why data protection is an important part of our philosophy.
The Data Controller
Responsible for the collection and processing of your Personal Information is
Quad Video Holdings Corportation
Houston, Texas, US
What is Personal Information?
According to the Texas Privacy Act (“TPA”) and the EU`s General Data Protection Regulation (GDPR), Personal Information are "any information relating to an identified or identifiable natural person. This is, for example, name or address data, telephone number, mobile number, bank details or insurance number. However, Personal Information also includes online identifiers such as your device identifier and IP address.
Legal basis of data processing
All Personal Information that we obtain from you via the website will be processed for the purposes described in more detail below. This is done within the framework of the TPA and GDPR or with your consent. And of course, only when data processing is permitted and if:
you have given your consent,
the data is necessary for the fulfilment of a contract / pre-contractual measures,
the data is necessary for the fulfilment of a legal obligation or
the data is necessary to protect the legitimate interests of our company, provided that your interests are not overridden.
We process and store your Personal Information only for the period of time required to achieve the respective processing purpose or for as long as a legal retention period (in particular commercial and tax law) exists. Once the purpose has been achieved or the retention period has expired, the corresponding data is routinely deleted.
Under the TPA, you have the following rights:
Right to Know;
Right of Deletion;
Right of Non-Discrimination; and
Right to Opt-Out of Sale.
Under the GDPR, you have the following rights:
Right to information
Right to have inaccurate or incomplete Personal Information corrected;
Right to erasure;
Right to restrict processing;
Right to object to the processing;
Right to data portability;
Right to revoke consent; and
Right to complain.
We encourage you to contact us if you have any information requests, requests for information or objections about data processing or concerns.
Further, where the GDPR applies you also have the right to file a complaint with your local supervisory authority. However, we would appreciate it if you would contact us with your concern before turning to a supervisory authority.
What data does Quad Video Halo process?
Quad Video Halo offers you a wide range of services and in the process, various data are always collected. Most of the data we process is provided by you when you use our services or contact us.
Further, we also automatically collect technical device and access data that occur during your interaction with our website. And we collect further data through website analyses in order, for example, to optimize our offers for you personally (e.g., to optimize our offers for you).
a) Log files, and Cookies Analytical data
Even if you do not log in or register on our website, but simply browse our website, data is collected and stored and processed by us. Specifically, this requires the IP address of your computer, Date and time of access, Name and URL of the accessed file, Browser used, number of bytes transferred, Status of the page retrieval, Session ID, Referrer URL.
b) Contacting us
You can easily contact us via our contact form, e-mail, social media, or phone. In this case, we store and process the following data from you: Name, e-mail address, telephone number as well as other Personal Information that you provide when contacting us.
For the Chat, we use Ascend by Wix. We have no influence on the processing of data by Wix and no possibility to influence it. The legal basis of the data processing is our obligation to fulfil the contract and/or to fulfil our pre-contractual obligations and/or our legitimate interest in processing your enquiry.
This data is collected and processed exclusively for the purpose of contacting you and processing your request and then deleted, provided there is no legal obligation to retain it. The legal bases for processing are contract and our legitimate interest.
c) Booking a Meeting
For booking a meeting in an easy and convenient way, we use Calendly. Your data from the form will be transferred to our appointment account at Calendly after you press the "Book appointment" button. You will then receive a confirmation email with a link to the event. Your data will be kept at Calendly until the purpose for storing the data no longer applies (appointment made) or you request us to delete it. Calendly undertakes not to pass on your data to third parties. The legal basis is your consent as well as our legitimate interest.
d) Processing of Personal Information when using the offered services
Personal Information will be collected, processed, or used in connection with the services offered. This is always done in compliance with the provisions of the TPA and GDPR. Insofar as we use your Personal Information for a purpose that requires your consent according to the legal provisions, we will always ask for your express consent.
e) Administration, financial accounting, office organization, contact management
We process data in the context of administrative tasks as well as organization of our operations, financial accounting, payment, and compliance with legal obligations, such as archiving. In this regard, we process the same data that we process in the course of providing our contractual services. The processing bases are contract and our legitimate interest and in individual cases your consent.
The deletion of data with regard to contractual services and contractual communication corresponds to the data mentioned in these processing activities. In this context, we disclose or transfer data to other members in our global offices if so required, the tax authorities, consultants, such as tax advisors or auditors, as well as other fee offices and payment service providers.
Updating your information
If you believe that the information, we hold about you is inaccurate or that we are no longer entitled to use it and want to request its rectification, deletion, or object to its processing, please do so by contacting us. For your protection and the protection of all of our users, we may ask you to provide proof of identity before we can answer the above requests.
Keep in mind, we may reject requests for certain reasons, including if the request is unlawful or if it may infringe on trade secrets or intellectual property or the privacy of another user. Also, we may not be able to accommodate certain requests to object to the processing of Personal Information, notably where such requests would not allow us to provide our service to you anymore.
Withdraw your consent
You may withdraw your consent and request us to stop using and/or disclosing your Personal Information for any or all of the Purposes by submitting your request to us. Should you withdraw your consent to the collection, use or disclosure of your Personal Information, it may impact our ability to proceed with your transactions, agreements, or interactions with us. Prior to you exercising your choice to withdraw your consent, we will inform you of the consequences of the withdrawal of your consent. Please note that your withdrawal of consent will not prevent us from exercising our legal rights (including any remedies) or undertaking any steps as we may be entitled to at law.
Integration of third-party services and content
We use content or service offers of third-party providers on the basis of our legitimate interests in order to integrate their content and services (hereinafter uniformly referred to as "content").
This always requires that the third-party providers of this content are aware of the IP address of the user, as without the IP address they would not be able to send the content to their browser. The IP address is therefore necessary for the display of this content.
Third-party providers may also use so-called pixel tags (invisible graphics, also known as "web beacons") for statistical or marketing purposes. The "pixel tags" can be used to evaluate information such as visitor traffic on the pages of our website. The pseudonymous information may also be stored in cookies on the user's device and may contain, among other things, technical information about the browser and operating system, referring websites, time of visit and other information about the use of our website, as well as being linked to such information from other sources.
The following provides an overview of third-party providers and their content, together with links to their privacy policies, which contain further information on the processing of data and so-called opt-out measures, if any:
The legal basis for the data processing is your consent and our legitimate interest.
Transfer of Personal Information
We will not disclose or otherwise distribute your Personal Information to third parties unless this is necessary for the performance of our services, you have consented to the disclosure, or the disclosure of data is permitted by relevant legal provisions.
However, we are entitled to outsource the processing of your Personal Information in whole or in part to external service providers acting as processors for us within the framework of the TPA and the GDPR. External service providers support us, for example, in the technical operation and support of the website, data management, the provision and performance of services as indicated above, as well as the implementation and fulfilment of reporting obligations.
The service providers commissioned by us process your data exclusively in accordance with our instructions. We remain responsible for the protection of your data, which is ensured by strict contractual regulations, technical and organizational measures and additional controls by us.
Personal Information may also be disclosed to third parties if we are legally obliged to do so e.g., by court order or if this is necessary to support criminal or legal investigations or other legal investigations or proceedings at home or abroad or to fulfil our legitimate interests.
How is my data protected?
We want you to feel and be safe on our website. Therefore, we take various measures to meet both the legal requirements and our own very high standards of data protection and data security.
Quad Video Halo takes the protection of your Personal Information seriously. All data is handled and processed in accordance with the TPA and GDPR, which ensures the highest standards of data protection.
Our data processing is subject to the principle that we only process the Personal Information that is necessary for the sensible and economic use of our offer. In doing so, we take great care to ensure that your privacy and the confidentiality of all Personal Information are always guaranteed.
All transmitted data is protected by TLS encryption. Transport Layer Security (TLS) is a protocol used to ensure secure data transmission on the Internet. The public-private key procedure is used here. This means that data encrypted with a publicly accessible key can only be decrypted again with a separate private key.
Quad Video Halo uses technical and organizational security measures (TOMs) throughout the company to protect the data we manage from you against accidental or intentional manipulation, loss, destruction or against access by unauthorized persons. For example, we regularly train all employees on current IT security topics.
Duration of data storage
We store Personal Information on our secure server and only for as long as it is necessary for the purposes for which it is processed or for as long as any consent you have given us has been revoked by you. Insofar as statutory retention obligations must be observed, the storage period for certain data may be up to 6 years, irrespective of the processing purposes.
Insofar as you have also given us your separate consent to process your data for marketing and advertising purposes, we are entitled to contact you for these purposes via the communication channels you have given your consent to.
You may give us your consent in a number of ways including by selecting a box on a form where we seek your permission to send you marketing information, or sometimes your consent is implied from your interactions or contractual relationship with us. Where your consent is implied, it is on the basis that you would have a reasonable expectation of receiving a marketing communication based on your interactions or contractual relationship with us.
Direct Marketing generally takes the form of e-mail but may also include other less traditional or emerging channels. These forms of contact will be managed by us, or by our contracted service providers. Every directly addressed marketing sent or made by us or on our behalf will include a means by which you may unsubscribe or opt out.
Personal Information and children
Our services are aimed at people aged 18 and over. We will not knowingly collect, use or disclose Personal Information from minors under the age of 18 without first obtaining consent from a legal guardian through direct offline contact.
Do you have any questions?
Please contact us if you have any comments or questions about this policy and/or our use of your Personal Information.